Construction and turnkey projects
Cancellation after mobilisation, design work, procurement, site setup or execution has started may result in charges for work completed, committed materials, consultant costs, demobilisation, non-cancellable orders and other amounts stated in the project agreement.
Material commitments within a construction project
Materials ordered specifically for an approved construction scope may become non-cancellable once manufacturing, fabrication, dispatch or supplier commitment has begun. Any applicable deduction, restocking charge or transport cost should follow the accepted quotation or project agreement.
Delivered materials
Where returns are permitted, materials may need to be unused, undamaged, in original packaging and supported by delivery documents. Freight, handling, restocking or manufacturer deductions may apply if stated in the relevant commercial terms.
Refund processing
Approved refunds, if any, will be processed after adjustment of legitimate outstanding charges and verification of the payment source. Processing time may depend on the payment method and banking system.
Incorrect or damaged delivery
Visible shortage, wrong material or transit damage should be reported promptly with delivery-document remarks and supporting evidence. The applicable supplier or manufacturer claim procedure may apply.
Contact
Cancellation or refund requests should reference the relevant project, quotation, invoice or order and be sent through the agreed support channel or to info@ezyprocure.in.